Return and Refund Policy
Effective Date: [Insert Date]

At Zohrasilk, we strive to provide you with the highest quality products and excellent customer service. However, if you are not fully satisfied with your purchase, this Return and Refund Policy explains how we handle returns, exchanges, and refunds.

  1. Eligibility for Returns
    We accept returns only under the following conditions:

The product you received is damaged, defective, or incorrect.
You notify us within 48 hours of receiving the product by emailing zohrasilk@gmail.com with details and clear photos of the issue.
The product must be unused, unwashed, and in its original packaging with all tags attached.

  1. Non-Returnable Items
    The following items are not eligible for return:

Customized or personalized orders.
Products that have been used, altered, or damaged after delivery.
Products returned without prior approval from our customer support team.

  1. Return Process
    If your return request is approved:

Pack the product securely in its original packaging to avoid damage during transit.

Send the product to the following address:

Zohrasilk
Ahmad Nagar, Bajardiha
Varanasi, Uttar Pradesh, 221106

The return shipping costs will be borne by the customer unless the return is due to an error on our part (e.g., defective or incorrect product).

  1. Refund Policy
    Refunds will be issued under the following conditions:

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 7-10 business days and credited to your original payment method.
Note: Shipping charges, if any, are non-refundable.

  1. Exchanges
    We do not offer direct exchanges. If you wish to exchange an item, you may return the original product (if eligible) and place a new order.
  2. Cancellation Policy
    Orders can be canceled within 24 hours of placement by contacting us at zohrasilk@gmail.com.
    Once the order is shipped, it cannot be canceled.
  3. Damaged or Defective Items
    If you receive a damaged or defective product, please contact us within 48 hours of delivery at zohrasilk@gmail.com with the following details:

Order number
Photos of the damaged or defective item
Description of the issue
We will investigate the matter and provide a replacement or refund as appropriate.