Terms and Conditions
Effective Date: [01/12/2024]

Welcome to Zohrasilk! These Terms and Conditions (“Terms”) govern your access to and use of our website www.zohrasilk.com (“Site”) and the purchase of our products. By using our Site or placing an order, you agree to these Terms. If you do not agree, please do not use our Site.

  1. General Information
    Zohrasilk is operated by Mohammad Waseem
    Our registered address is Brij Enclave Colony, Bajardiha, Varanasi, Uttar Pradesh, 221106.
    For inquiries, please contact us at zohrasilk@gmail.com.
  2. Use of the Site
    You agree to:

Use the Site only for lawful purposes.
Not engage in activities that could harm the Site, disrupt its functionality, or compromise the security of user data.
Provide accurate and complete information when placing orders or creating an account.
We reserve the right to terminate access to the Site if we suspect misuse or fraudulent activity.

  1. Product Information
    We strive to provide accurate descriptions and images of our products, but slight variations in color or texture may occur due to the nature of Banarasi silk products.
    All products are subject to availability. In the event a product is out of stock, we will notify you and provide a refund or an alternative option.
  2. Pricing and Payments
    All prices are listed in Indian Rupees (INR) and include applicable taxes.
    Payment methods accepted include credit/debit cards, UPI, net banking, and wallets through our secure payment gateway.
    We reserve the right to change prices without prior notice, but the price at the time of your order will apply.
  3. Shipping Policy
    We deliver products within 7 business days (as detailed in our Shipping Policy).
    Orders will be shipped to the address provided during checkout. Ensure that the address is accurate and complete.
  4. Intellectual Property
    All content on this Site, including text, images, logos, designs, and graphics, is the intellectual property of Zohrasilk.
    You may not copy, reproduce, or use any content from our Site without prior written consent.
  5. Limitation of Liability
    Zohrasilk shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Site, products, or services.
    In no event shall our liability exceed the total amount paid for your order.
  6. Privacy Policy
    Your use of our Site is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.
  7. Governing Law
    These Terms and Conditions are governed by the laws of India. Any disputes will be resolved in the courts of Varanasi, Uttar Pradesh.
  8. Changes to Terms and Conditions
    We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting to the Site. Please review this page periodically for updates.
  9. *Return & Exchange
    We accept returns or exchanges only for damaged or defective products.
    If you receive a damaged product, you must notify us within 48 hours of delivery at zohrasilk@gmail.com Or WhatsApp 9936097091 with supporting photos.
    Refunds will be processed after we verify the issue. Shipping charges, if any, are non-refundable.
    For full details, refer to our Return and Refund Policy.